If the problem persists, we will work with you and our delivery partners to resolve the issue. Our partners review the complaint information and work with the local carrier to resolve the delivery issue. When you report a delivery issue, the details you provide are sent to our delivery partners. Note: If the options do not describe the delivery problem you experienced, please contact Customer Care. Select the option that best describes what went wrong with your delivery, and which resolution option you prefer (redelivery or credit):.Our role in documenting, explaining and probing the most important news developments in the United States and around the world is more. Dear Colleagues, It is the greatest privilege of my life to be asked to lead this great newsroom.
For delivery problems that occurred prior to the last seven days or within the last two weeks, please contact Customer Care. Joe Kahn, who was named the next executive editor of The New York Times, announces his senior leadership team. NOTE: You can report delivery problems from the last seven days in your account page. Select the checkbox(es) next to the date(s) when the delivery problem(s) occurred.Select Report an issue next to your Home Delivery subscription in the Your subscriptions section:.Login to your New York Times account and complete the following steps: Other - You experienced another type of delivery problem.Damaged paper - Your newspaper arrived damaged.Missing section - Your newspaper was delivered with missing section(s).Late paper - Your newspaper was not delivered within the estimated delivery time.Wet paper - Your newspaper was not properly protected from water damage.Missing paper - Your newspaper was not delivered on the expected day.
If you experience an issue with the delivery of your newspaper, you can report the following types of delivery issues from the previous seven days using self-service options available in your account page: To learn more, visit Newspaper Home Delivery Methods. Depending on your delivery type, your newspaper delivery timeline may be impacted. The New York Times offers three types of delivery methods to Home Delivery subscribers: standard, next day, and mail delivery. The New York Times works closely with our delivery partners to ensure timely and safe delivery of the newspaper to your home.
#NYTIMES NEWS LEAD HOW TO#
Learn how to report a newspaper delivery issue in your New York Times account, such as missing or late newspapers.
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